Return Policy

Our business is based on 2 things: First, the quality of the products we sell and second, the quality of the reputation we've earned. ePersonalized Gifts' 100% satisfaction guarantee means you NEVER have to worry when ordering from us. If for any reason you're not happy with anything you buy from us (including personalized items and invitations) simply return it within 60 days for a prompt exchange or refund**. When we promise that your satisfaction is 100% guaranteed, WE MEAN IT.

** Shipping charges are only refundable if:

* We made an error on your order
* There is damage to your order in shipping.

For detailed instructions for returning items that were damaged in shipping or where we made an error on your order, please contact our customer service department at 1-888-672-9333.

Ship your prepaid packages to:

ePersonalized Gifts
Dept. R
2305 Soabar Street
Greensboro, NC 27406

Please include your name, address, telephone number, a copy of your ePersonalized Gifts invoice, and the reason for the return.