Frequently Asked Questions


Do you have a print catalog?
Yes. We will be glad to send you a Free copy of our current catalog. Click here to order.

What does "Exclusive" that is shown on some product descriptions refer to?
 "Exclusive" items are those that are not found outside of ePersonalized Gifts and/or its sister companies. They have been designed especially for us or we designed them in-house. It can also refer to the fact that the manufacturer of the product will sell the product to no other online retailer except for ePersonalized Gifts and/or its sister companies.

Do you ship products outside the United States?
Yes, International shipping is currently offered through Bongo International. Click here for details.

Will I receive an email confirming my order?
Yes. We will review your online order and then transfer it to our in-house order processing system. Once your order is in our system, you will receive an email from us. We process orders Monday-Friday, so you will likely get your email confirmation more quickly on orders placed during those days. The email will list all items purchased as well as any personalization that you entered. Please look it over carefully.

Will you send me a tracking number for my order?
Yes, when your order is shipped, you will receive a tracking number via email.

May I place my order by phone rather than online?
Certainly. Please call 1-888-672-9333 and one of our friendly call center representatives will be happy to take your order by telephone. For your convenience, we are open 24 hours a day, 7 days a week. If you have a question and would like to speak to a customer service representative, our hours are:
8:00 AM - 10:00 PM Monday - Thursday
8:00 AM - 8:00 PM Friday
10:00 AM - 5:00 PM Saturday - Sunday

How do I know how long it will take to receive my order?
On the product information Web page for each item, we have included the approximate time it takes for that specific product to leave our warehouse. If you order more than one item, your entire order will ship together. Your order will be shipped from Greensboro, North Carolina. Allow 2-6 days for your order to reach you, depending on your location. If you are concerned that your order will not arrive in time, please contact us so we can work with you personally.

What is your return policy?
Our business is based on 2 things: First, the quality of the products we sell and second, the quality of the reputation we've earned. ePersonalized Gifts' 100% satisfaction guarantee means you NEVER have to worry when ordering from us. If for any reason you're not happy with anything you buy from us (including personalized items) simply return it within 60 days for a prompt exchange or refund**. When we promise that your satisfaction is 100% guaranteed, WE MEAN IT.
** Shipping charges are only refundable if:

  • We made an error on your order
  • There is damage to your order in shipping.

For detailed instructions for returning items that were damaged in shipping or where we made an error on your order, please contact our customer service department at 1-888-672-9333.

Ship your prepaid packages to:

ePersonalized Gifts
Dept. R
2305 Soabar Street
Greensboro, NC 27406

Please include your name, address, telephone number, a copy of your ePersonalized Gifts invoice, and the reason for the return.

Why do you ask for Event Date during the check out process?
This will ensure that we get your order to you before the date of the occasion, if any.

Is your site secure?
This site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our customers. We have an SSL (Secure Sockets Layer) connection to the area where we ask you for such necessary information as name, address, credit card number, etc. SSL is fully supported by Microsoft Internet Explorer and Firefox. For more information, click here.

Why doesn't this site look right with my browser and why am I getting browser errors?
We recommend using Netscape 6.0 or later and Microsoft IE 5.5 or later to view this site. We require the use of a Secure Sockets Layer (SSL) compliant browser. In addition, your browser must have Java Script turned "on" and it must be set to accept "cookies".

Which credit cards do you accept?
We accept Visa, MasterCard, American Express, and Discover.