About Us


LETTER FROM OUR PRESIDENT

Cindy Marshall

Welcome to ePersonalized Gifts! If you're like me, you're constantly searching for clever, fun, yet stylish gifts that are relevant, have personality and won't break the bank. They are hard to find - which is why I started ePersonalized Gifts: to offer fine gifts as fun, colorful and unique as the people in your life. And, because I think adding that extra touch makes a gift even more special, at ePersonalized Gifts you NEVER have to pay for your personalization!

The team here is committed to making it easy and convenient for you to give a gift that's bright, lively, and trendy, yet also of the quality your friends and family deserve. Each product was hand-selected for its "pizzazz factor" and double-checked for its "lasting value factor." Almost all can be customized to make each gift unique, and we engrave or embroider your selections right here with utmost care. To take the burden off you and make gifting a breeze, we promise fanatical customer service and a no-nonsense 100% guarantee (yes, even on personalized items!).

I invite you to browse our website. You'll find a perfect mix of tasteful favorites and unique finds, and just the right way to welcome a new baby, celebrate a 50th birthday, express thanks or give "just because."

Here's to celebrating the important relationships in our lives!

Cindy Marshall
President, ePersonalized Gifts
P.S. I want to hear directly from you! Please send your comments to me: cindy@epersonalizedgifts.com

ABOUT ePERSONALIZED GIFTS

Let us do it for you

You want to celebrate with style and delight in giving gifts to the people you care about. Your quest? To find stylish, personalized gifts as fun and colorful as the people in your life. Your search is over! Sentimental, sassy, sporty, sweet-no matter the person, no matter the occasion, we have you covered.
In our catalog and on this web site, you'll discover fresh finds alive with personality and singing with style-frisky, fun, meaningful gifts you'll be proud to present. And you can engrave or embroider almost any selection for FREE to let friends and family know you chose special gifts with only them in mind.

Service and satisfaction

You want to know you're dealing with a company with a good reputation and a long record of exemplary customer service, not some fly-by-night upstart. ePersonalized Gifts is the newest offering of Pace E-commerce, which also produces Exclusively Weddings, serving discriminating brides since 1992. If we can make brides happy, you know we will make your shopping experience carefree too.

OUR GUARANTEE

Your "No Worries" 100% Satisfaction Guarantee

ePersonalized Gifts' 100% satisfaction guarantee means you NEVER have to worry when ordering from us. If for any reason you're not happy with anything you buy from us-including personalized items-simply return it within 60 days for a prompt exchange or refund. When we promise that your satisfaction is 100% guaranteed, WE MEAN IT. Find out more about returns (including important information about shipping) here.

OUR PRODUCTS

Customized products

Our highly skilled personalization experts will customize most of our products for you to make your gift extra special. All of our engraving and embroidery is done in-house at no additional charge.

Focused on quality

After each item is personalized, it goes to our meticulous Quality Control staff, each of whom makes sure everything is exactly as you ordered it. We then carefully package your items and get them ready for shipment. And we get your order to you in practically no time at all!

Innovation and creativity

Our in-house design team has created many unique products, and we're proud to offer you gifts you can't find anywhere else. We've also partnered with some of the best and brightest manufacturers, who have designed and produced products just for us. Visit the Designed by ePersonalizedGifts section of our website to view all of these products. Simply said: We offer the ultimate in quality and design.

OUR SERVICE

Exceptional care

We are fanatical about offering the very best customer service. Our goal is to be the best in the world in taking care of our customers. We hire friendly, caring individuals and our customers rave about the outstanding care they receive from our staff. We hope you will give us an opportunity to "wow" you, too.

Your own Personal Shopper

For absolutely no charge, you can draw on the expertise and guidance of our Personal Shoppers, who undergo rigorous training so they're well-versed in how to help you find that perfect gift for every person and any occasion. Feel free to ask any question you may have; you can shop in complete confidence-and you'll have fun!

OUR PEOPLE

We know it's hard to know whom to trust when buying on the Internet. When you visit web sites, you may wonder if you'll be doing business with someone working out of his home or with a professionally run organization.

We're a real company

We want you to know that ePersonalized Gifts is part of a company that has been dedicated since 1992 to providing customers with the very best in products and service. Our employees work in a variety of departments, such as customer service, warehouse, shipping, quality control, printing, engraving, embroidery, purchasing, accounting,...well, you get the picture! We are real people who love our job: serving you!

Meet a few of us

  • PAT (engraver): "I LOVE working here, and I take what I do personally. Every piece I do, I feel, 'That's my family, I know them,' and I want to make sure the whole order is in good shape for my 'family.' I'm from the old school, and I take pride in doing it right!"
  • CATHY (engraver): "I think about the glass, leather, and wood I engrave as my products-everything I do in here. I care a lot. Every single piece has to pass my eyes. If it isn't perfect, I'm certainly not passing it on to the customer-it doesn't even get to quality control!"
  • VICKI (embroiderer): "I am a big stickler about not having errors go to customers. I don't ever want a customer to open a package and be disappointed. I want them to be excited, thrilled."
  • TYRE (quality control): "Our 100% guarantee on everything, even if it's been personalized, means it's important that it's right. Each department has internal quality control and then we at Global Quality Control check every order that goes out the door. The packers do a quick inspection, too. If I wouldn't like it myself, I won't send it out!"
  • ALISON (customer service): "We want to make sure our customers are happy, that they're satisfied and have all the help they need. We all take it pretty personally here. As long as I'm making customers happy, I'm happy."

AN OPPORTUNITY TO SERVE YOU

Now that you know who we are, we hope you will give us the opportunity to be a part of your gift-giving. Gifts tell volumes about the giver-and we want to help you tell each person on your gift list the perfect story.